Refund & Return Policy

Thank you for purchasing physical NFC hardware assets from Tapfolio. We pride ourselves on the build quality of our PVC, wooden, and anodized steel smart business cards.

1. Custom Engraved & Printed Cards

Because custom-engraved metal, wooden, or printed PVC cards are personalized with your unique logo, names, and credentials, **we do not accept returns or offer refunds** for these items once production begins, unless they arrive damaged or defective.

2. Hardware Defect & Replacement Warranty

Every Tapfolio card includes a **lifetime warranty** against microchip failures. If your card's internal NFC tag stops scanning or fails to operate under normal usage parameters, contact us at hello@tapfolio.me. We will ship a replacement card of the same tier for free.

3. Shipping Discrepancies

Please inspect your package upon receipt. If the custom engraving contains errors compared to your dashboard design preview or if the card arrives bent or damaged during transport, report it to our support line within 7 business days for a free replacement reprint.

4. Software Subscription Billing

For enterprise plans and profile software upgrades, billing occurs monthly or annually. You can cancel your subscription at any time via your settings dashboard. Cancellations apply to the next billing cycle, and no partial refunds are provided for active months.